Major Issue (Need Help)

[yak]

Hello all,
Great website full of all kinds of useful info. I was in the process of upgrading my brand new 8830 Curve OS from 4.3 to 4.5 when I had a power outage here at my house. Well needless to say the OS upgrade was only about half done and now my BB won't even turn on. All I get is 2 quick flashing red blinks every 3 seconds. Nothing else happens. Also when connected to the computer it registers on my USB port as a BB, but when I go to the Device Manager it fails to recognize it, when I search for it.

Any idea what has happened, or better yet how to fix it?

[Rollin]

Hook up your phone and go to Program Files>Common Files>Research In Motion>Apploader and use the app loader application to install the OS

[yak]

Rollin = Pure Genius

[TeK9Samurai]

Highly suggest investing in a UPS (Uninterruptible Power Supply)...
If you have constant power outages, get one with AVR (Automatic Voltage Regulation)...

Will save your computer, devices and avoid something like that happening again...

[Eduder]

The good news, starting from scratch, you will be back in service in a couple of hours.

1. In order to restore the device, you need to have BlackBerry Desktop Manager installed. The original, as supplied on the BlackBerry CD is adaquite. Tip: If you choose to download the newest v4.3, you can save a lot of time by choosing custom install and disabling Roxio Media Manager. At start-up, it really slows things down until it has built up it index of media. Ref #2 links to BlackBerry's download site.

2. After it is installed, you need to install a BlackBerry OS file that is specific to your device. The original version, as supplied by the carrier, is the safe choice, but you can use any model specific version. This is not supplied on your BlackBerry CD, Ref: 3 links to BlackBerry's download pages.

3. Once the OS has been installed, you have to prepare it for the device.

Select Start / Computer and select the Drive C: Icon.

Open Program Files / Common Files / Research in Motion / AppLoader.

Navigate to the bottom and delete the file Vendor.XML file.

4. You are now ready to restore your device. Verify that BlackBerry Desktop Manager is NOT running. Plug the device directly into the computer's USB port.

We are about to venture into the bowls of the beast. Windows is not suitable for this job, we are going to invoke the Command line interface with an option switch. This was the way all 'puters worked prior to Mcintosh and Windows.

Windows XP: Start / Run... / Command

Windows Vista: Start / Command (type this into 'start search')

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You will see a black window similar to this. I have used UPPERCASE to highlight the typed commands.

Windows Vista
Quote:
CD \
CD PROGRAM FILES
CD COMMON FILES
CD RESEARCH IN MOTION
CD APPLOADER
LOADER /NOJVM
Windows XP
Quote:
CD \
CD PROGRA~1
CD COMMON~1
CD RESEAR~1
CD APPLOA~1
LOADER /NOJVM

When you hit enter at the last command a forced rebuild will start.

5. When it has finished, unplug it from the USB port and wait for it to finish start-up. Thirty minutes is typical, do not interrupt it.

Once it has recovered, you can use Desktop Manager's Application Loader to customize it and restore from your backup files, if you have saved them previously.

Ref:
*Register To See Links*
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*Register To See Links*

Version 1.1 Corrected EXE file name.
Version 1.2 Expanded troubleshooting and installation instructions.
Version 1.3 Detail command line instructions.
Version 1.4 XP specific command line.

Thanks to acnst @ BlackBerry Forums
Credit to cmedeir for the XP correction.

Have Faith Bro...


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