when upgrading to a new OS you will have to authenticate to the BES again. this means having the administrator simply re-activate your account.
for us here at work, i just call my buddy and let him know i upgraded another phone, he asks for the PIN and IMEI, verifies the account name, then sets the activation password to something simple.
once the OS is loaded, just navigate over to Enterprise Activation, enter the information and click Activate.
depending on the signal strength, 10 minutes later you are getting email all over again.
as for the information on your phone, the desktop manager will backup your data and then restore it for you. all your personal contacts, autotext, graphics, etc will be carried over.
upgrading usually takes about 30-45 minutes depending on how much crap you keep on your device.
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