My 9530 thinks there's a headset plugged in - eVeek

Mjb3 · 07-10-2009, 05:02 PM

I have not been able to find any similar problems on BB's site or Verizon's site. I cannot get any audio from Slacker or on calls, and the mic does not work. When I plug in my headphones, I get sound though. It appears that it thinks there is a headset plugged in all the time. I have done several battery pulls, and it keeps messing up worse. Some of the times after the reset, it has just frozen, and others it has frozen on a black screen that says 'Verizon Wireless' and I cannot do anything. When this screen appears, I can lock the screen, and it will flash the 'screen locked' screen really quick and then return to the VW screen. I am only using 4.7.0.86, but I don't have the micro-USB cable yet (I am working on getting it tonight), so the update will have to wait for a little while.
Before I update though, I was wondering if anyone else has had this problem, or knows what is causing it. Also, will the update actually work? I do plan to update regardless, and I will post the results, but if anyone knows another solution, I am very desperate.

DataCentre · 07-10-2009, 05:30 PM

Storms in general really suck, and has been the most exchanged BlackBerry since being released. I would contact your carrier and try to get a free upgrade to the Tour.

Lots of others are getting free upgrades.

alucardfair · 07-10-2009, 07:20 PM

Yeah seen that problem. Its a hardware defect and nothing you can do to fix it. Get rid of it. DataCentre is right, get the Tour. Its the Bold in a smaller package with better qualities.

Mjb3 · 07-10-2009, 07:34 PM

Crap. I performed the updates, and you guys are right; it didn't work. I am going to Verizon tomorrow. I just got the Storm the day before yesterday. This isn't fair! Thank you guys for the input.

alucardfair · 07-10-2009, 08:00 PM

Well at least you still got the 30 day warranty lol. Sorry you wasted your time though...

MRSHusker · 08-14-2009, 11:30 PM

DataCenter...Id love to know where your getting your info on the Storm??? The most exchanged BB? Um no! Free upgrades? Not by a long shot! If you dont like the phone, so be it, everyone has their preference, but stop giving false information...

kratos101 · 08-15-2009, 03:44 AM

Well they would give a free upgrade as long as its within the first 30 days but if the phone u want is more then the one u bought u would hav to pay the dif as far as I know, other then that they would just replace it for free.

Mjb3 · 08-15-2009, 07:47 AM

I can only speak for Verizon's policy, but I have found out a lot about this. If you buy a phone from Verizon, and you decide within 30 days that you do not like it, you can return it and receive an upgrade, for the cost of the difference plus a restocking fee. If there is a legitimate defect in the phone, then the price of the difference can be waived, at the manager's discretion.
If, at any time, you have 3 of the same model of phone with a defect such that the phone must replaced (of course, it would be replaced with the same model phone twice), then, on the third time, you are eligible for a free upgrade, once again at the manager's discretion.

As a side note, if anyone is wondering what happened to me, since I posted twice asking for help with two separate Storms, after 3 defective Storms (I have horrible luck), and after visiting 3 different stores and learning the regulations, I went to a store with a nice manager who authorized the free upgrade. So I got a Tour! It is much better.

alucardfair · 08-15-2009, 11:59 AM

Woo hoo! Sorry about your luck, but it worked out for ya to get the Tour. And I agree with ya, it is much better than the Storm.