Wiped out BB Urgent Help - eVeek

xavier1618 · 01-28-2009, 07:40 AM

have 8350I desktop manager said i had an update for the OS so tried to do it got to the jvm somthing part and just froze for hours. disconnected the device(probably shouldn't have but did).Now the screen only says reload software: 507 what to do . try to give me the easiest way possible new to this BB stuff. thanks for any help u can give.

DataCentre · 01-28-2009, 07:48 AM

You're OS is gone dude. You're going to have to start from scratch I'm afraid. Here is the info you need:

[Only registered and activated users can see links. Click Here To Register...]

xavier1618 · 01-28-2009, 08:57 AM

tried but cant quite follow his steps. can u help thanks for the info

01spyder · 01-28-2009, 09:12 AM

Its pretty cut and dry. The device will have to wiped, then you'll need to reload the OS to get your phone back working. If you made a back up good if not say goodbye to everything you had saved on your device

DataCentre · 01-28-2009, 10:03 AM

Can't really get more detailed than that. If you can't do it, I suggest that you take the phone to someone who can.

01spyder · 01-28-2009, 10:20 AM

We should start a BB Recovery service Data... It could be lucrative$$$ LoL

DataCentre · 01-28-2009, 11:46 AM

Mmmmmm.....I can see it now! Mail your phone in, and we'll take care of it for you!

xavier1618 · 01-28-2009, 01:26 PM

ok so basicly im at the same place i am. did the wipe everythings erased but cant do the other part doesn't let me stops at the same point.. i open desktop man. add apps. the os is there , click next twice then the warning to back up stuff. OK now takes about 30 min. just to get to the same pont it was at the 507 eror. don't know what im doing wrong.

DataCentre · 01-28-2009, 01:32 PM

You're going to have to do the upgrade without using DM. You will need to follow the instructions on what do do if JL Commander doesn't work. Also, make sure you have your USB cable connected directly to your computer and not through a hub.

[Only registered and activated users can see links. Click Here To Register...]

It's all in the instructions which is why we're saying there is nothing else anyone can do than that we already have done. We've pointed you in the right direction, and you need to follow all of the instructions.

I went through the same thing when I was new to BlackBerry, and I was directed to this page and I was able to fix my phone.

xavier1618 · 01-28-2009, 01:40 PM

ok thanks ill try it it out know ill keep you guyz posting thanks for everything